What people were promised
Contracted hours, fixed days, what was said at interview, and arrangements that hardened without anybody deciding.
Contracted Hours as a Constraint
What contracted hours actually fix and what they leave open, and the gap between the hours somebody is paid for and the hours a pattern needs.
Fixed Days and Flexible Working Agreements
Why a single agreed fixed day constrains a rota more than its size suggests, how to record one so it survives a manager leaving, and what a review is actually for.
What Was Said at Interview
Why assurances given during recruitment turn into rota constraints nobody has recorded, what they cost, and the two-minute habit that prevents the whole category.
The Arrangement That Hardened
How a temporary accommodation becomes a permanent constraint without a decision, why unwinding one is harder than granting it, and when to stop trying.
Annualised, Banked and Zero-Hours Arrangements
What flexible hours arrangements actually give a rota, the running total that has to be watched, and the predictable way each kind fails in the last quarter.
A Request and a Right Are Different Constraints
Why mixing requests and entitlements in one queue produces unfair rotas, how to separate them without a policy rewrite, and what to tell people about the difference.
When a Promise Has No Author
What to do with an arrangement everybody honours and nobody agreed, and how to convert it into something the rota can rely on.